Craig Graham Ulrick
Chief Executive Officer
Sets the direction of the business and signs off every vendor partnership and sale calendar.
Contact
Talk to our buyer support team
One phone number, one inbox — no call centre maze.
Phone support
1800 936 161
Monday to Friday
Buyer support, invoices, collection bookings
8am – 5pm
Live auction days
Extended line while lots are closing
8am – 6pm
Saturday & Sunday
Email is monitored for urgent settlement matters
Closed
All times AEST. Live auction days run later so you can reach us while a lot is closing.
info@smartauctions.com.au
Registrations, invoices, inspections and collection bookings. We reply within one business day.
- Bidder approval reviewed within 24 hours
- Condition report or extra photos on request
- Delivery quote to any Australian postcode
Direct lines
Departments
Write straight to the desk that handles your request.
Bidder authorisation
New accounts, documents, bidding limits
buyers@smartauctions.com.auInvoices & payments
Settlement, refunds, deposits
accounts@smartauctions.com.auInspections & collection
Viewing bookings, transport, storage
yard@smartauctions.com.auSelling with us
Fleet, insurance and private consignment
vendors@smartauctions.com.auMedia enquiries
Press, partnerships, sponsorship
media@smartauctions.com.auOur people
Meet the team
The people who run the sale calendar, the rostrum and the yards. Use the department addresses above to reach them.
Alessandro Rinaldi
General Manager
Runs the auction calendar and day-to-day operations across every location.
Giulia Ferraro
Director of Communications
Media, campaign announcements and vendor marketing for national sales.
Priya Raghavan
Head of Buyer Services
Approves bidder applications and sets bidding limits for new accounts.
Daniel Okafor
Compliance & Trust Manager
Identity checks, dealer licensing and conditions of sale.
Marco Bellandi
Senior Auctioneer
Calls the live sales and handles reserve negotiations on the rostrum.
Mei Ling Tan
Fleet & Vendor Manager
Valuations and consignment for fleets, finance houses and insurers.
Logistics & paperwork
Delivery & documentation agents
The team that moves your vehicle and keeps the paperwork on track — transport, transfer documents, settlement and handover.
Nathan Whitely
Delivery & Logistics Agent
Books carriers and tracks every vehicle from our yard to your address.
Bradley Hutchins
Transport Coordinator
Plans interstate runs and confirms collection windows with buyers.
Emily Hargrave
Documentation Officer
Prepares transfer papers, invoices and registration paperwork for each sale.
Grant Sutherland
Compliance Documentation Agent
Checks PPSR results, roadworthy paperwork and state transfer requirements.
Rebecca Callaghan
Settlement & Records Agent
Matches payments to invoices and releases vehicles once settlement clears.
Jarrod Kingsley
Yard & Handover Agent
Final checks, loading and handover at collection or delivery.
Locations
Where we are
Head office
21–23 Faircloth StreetSpringfield QLD 4300AustraliaMonday to Friday, 8am – 5pm AEST. Live auction days until 6pm.
Other locations
We also operate offices in Sydney, Melbourne, Brisbane, Perth and Adelaide. Inspections and collections are arranged by appointment — our buyer services team confirms the exact location for your lot once your purchase is approved.
- Sydney
- Melbourne
- Brisbane
- Perth
- Adelaide
Registering a new business account?
Send your company documents to info@smartauctions.com.au — an agent reviews your file and approves bidding within 24 hours.